Frequently Asked Questions

Find answers to common questions about our hosted experiences, booking process, and policies.
Choose your experience and package, select your event date and guest count, add any available enhancements, and complete the requested event details. Your submission is a Reservation Request and is reviewed before confirmation. If your request is approved, you’ll receive your reservation contract and Rental Agreement for review and signature. Once the signed agreement is returned, we’ll send your Initial Payment Request. Your reservation is confirmed once the required Initial Payment is received.
Each experience offers three tiers: The Essential, The Signature, and The Complete. The Essential includes the core elements for your selected experience, The Signature adds elevated styling layers and details, and The Complete offers a thoughtfully curated experience designed around the way you host. Exact inclusions vary by experience and are listed on each package page.
Each Hosted experience is intentionally curated around its established look and style. The specific décor and styling pieces included in your crate are selected by The Hosted Crates and may vary while maintaining the overall aesthetic of the experience you reserved. With The Complete, your Complete Style Profile and Styling Consultation help us tailor the styling direction to your occasion and the way you plan to host. Individual décor pieces are thoughtfully selected as part of that curation and are not chosen or approved individually. Available add-ons may be selected separately during the reservation process.
Cancellation timing is measured from your scheduled delivery date. Refund, credit, or rescheduling eligibility depends on when the cancellation is submitted and any reservation-specific costs already incurred. Please review our Cancellation & Refund Policy for complete details.
We recommend booking at least 6-8 weeks in advance to ensure availability, especially during peak seasons.
No. The Hosted Crates is a local delivery and retrieval service. Our standard service area covers qualifying addresses within 50 miles of Williamsburg, Virginia. Requests outside the standard service area may be reviewed and, when approved, are subject to an extended-delivery fee.
Our currently available Seasonal experiences accommodate 1–8 guests, with booking options for 1–4 or 5–8 guests. Availability and pricing are shown during the reservation process.

There is no payment required to submit a Reservation Request. Payment begins only after your reservation has been reviewed and approved.

STEP 01 Reservation Request $0

Choose your experience, event date, guest count, and available add-ons, then submit your reservation details for review.

STEP 02 Approval + Agreement Review & Sign

If your request is approved, you’ll receive your contract and Rental Agreement to review and sign.

STEP 03 Initial Payment 50%

After your signed agreement is returned, we’ll send your Initial Payment Request. Payment is due within 24 hours.

STEP 04 Final Payment Remaining 50%

Your Final Invoice is generally sent approximately 72 hours before your event and includes the remaining balance, Security Deposit, and any remaining approved charges.

Refundable Security Deposit
$100 standard reservation $150 with Projector + Screen included

The $150 Security Deposit replaces the standard $100 Security Deposit and is not added to it.

Your reservation is confirmed once the required Initial Payment has been received. Final payment is due by the deadline stated on your Final Invoice.

One date transfer is permitted with at least 14 calendar days’ notice before your scheduled delivery date, subject to availability and applicable seasonal restrictions. The transfer is not confirmed until approved by The Hosted Crates in writing. If your original seasonal experience is no longer offered for the new date, you’ll need to select another available experience. Current pricing applies to the new reservation date. Once the permitted date transfer has been used, additional date transfers are not available. Other reservation changes requested fewer than seven calendar days before delivery are not accepted unless The Hosted Crates confirms an exception in writing.
We typically respond within 24–48 hours.
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