THE HOSTED CRATES

TERMS OF SERVICE

Effective Date: August 20, 2026 | Version 4.0

OVERVIEW

Welcome to The Hosted Crates.

The terms "The Hosted Crates," "we," "us," and "our" refer to The Hosted Crates. We operate this website and online store and provide curated, ready-to-style rental experiences, event decor, equipment, local delivery and pickup, guided setup materials, styling consultations, curated styling services, add-ons, and related products and services. These offerings are collectively referred to as the "Services."

Our online store is powered by Shopify.

These Terms of Service, together with the policies and agreements referenced in them, describe your rights and responsibilities when you visit our website, submit a Reservation Request, enter into a rental contract, make a payment, receive Rental Items, or otherwise use our Services.

By using the website and, where required, separately accepting or electronically signing an agreement, you agree to the applicable Privacy Policy; Return, Cancellation and Refund Policy; Delivery, Pickup and Service Area Policy; Rental Agreement, Policies & Liability Acknowledgment; Safety, Use & Product Handling Policy; and other reservation-specific terms.

If you do not agree to the applicable terms, you may not use the Services.

SECTION 1 - ELIGIBILITY AND CUSTOMER INFORMATION

You must be at least 18 years old and legally capable of entering into a binding agreement to rent from The Hosted Crates.

You agree that information you provide will be accurate, current, and complete; you are authorized to use the payment method submitted; you have authority to approve delivery and use of rental items at the applicable location; you will comply with the Rental Agreement and safety instructions; and you will update contact, event, delivery, pickup, and payment information when necessary.

The Hosted Crates is not responsible for problems resulting from inaccurate, incomplete, or outdated information supplied by the customer.

SECTION 2 - NATURE OF THE SERVICES

The Hosted Crates provides temporary rental access to curated event inventory. Unless expressly identified as a customer keepsake or item available for purchase, all rental items remain the property of The Hosted Crates.

The Services are host-led, ready-to-style rental experiences. The customer completes setup using the rental items and guidance provided. Unless expressly included in the signed contract, on-site setup, event planning or coordination, professional installation, event-day staffing, equipment operation by The Hosted Crates, breakdown, and repacking by The Hosted Crates are not included.

The Complete is a thoughtfully curated experience designed around the way the customer hosts. As described in the approved reservation, The Complete may include everything in The Signature together with a Complete Style Profile, curated premium styling pieces, a styling edit tailored to the customer's occasion and hosting plans, one additional styled hosting moment, a tailored setup plan, a Complete Styling Consultation, and expanded decor and statement pieces.

The Complete's enhanced value is curation rather than automatic personalization. It does not automatically include personalized signage, custom fabrication, unlimited customization, or on-site styling.

SECTION 3 - WEBSITE IMAGES, RENTAL INVENTORY, AND SUBSTITUTIONS

We make reasonable efforts to accurately describe and display our rental experiences and inventory. Website photographs, mockups, styled scenes, and inspiration images represent the intended design direction and may not depict the exact items or arrangement received.

Colors, textures, finishes, and proportions may vary because of lighting, photography, screens, individual rental pieces, and event conditions. Rental inventory is reused and may display normal signs of use that do not materially affect function or presentation.

Inventory may change because of maintenance, loss, damage, safety concerns, recalls, manufacturer changes, or availability. The Hosted Crates may substitute an unavailable item with a reasonably comparable item that maintains the general purpose, quality, and design direction of the selected experience.

For The Complete, information provided through the Complete Style Profile and Complete Styling Consultation guides the Company's curation but does not guarantee an exact item, color, layout, or reproduction of an inspiration image.

SECTION 4 - RESERVATION REQUEST, APPROVAL, AND CONTRACT

Completing the initial checkout or reservation process submits a Reservation Request only. A Reservation Request does not confirm the reservation or guarantee inventory, a date, an add-on, or delivery availability. No rental payment or Security Deposit is due solely because the Reservation Request has been submitted.

The Hosted Crates reviews the Reservation Request. If approved, The Hosted Crates sends the customer a Reservation Contract containing the approved reservation details and pricing together with the Rental Agreement.

The customer must electronically sign and return the required agreement before The Hosted Crates sends the Initial Payment Request.

A reservation becomes confirmed only after The Hosted Crates approves the Reservation Request, the customer signs and returns the required agreement, and the Initial Payment is successfully received by the required deadline.

SECTION 5 - INITIAL PAYMENT AND FINAL PAYMENT

After the signed agreement is returned, The Hosted Crates sends an Initial Payment Request equal to 50% of the approved package and add-ons subtotal.

The Initial Payment is due within 24 hours from the time the request is sent unless another written deadline is provided.

If the Initial Payment is not received by the deadline, The Hosted Crates may release the date and inventory, cancel the approval, or require a new Reservation Request.

The Hosted Crates will generally send the Final Payment Request approximately 72 hours before the scheduled event date. It includes the remaining 50% of the approved package and add-ons subtotal, the required Security Deposit, and any remaining approved charges.

The Final Payment and Security Deposit are due by the stated deadline and must be received before delivery.

SECTION 6 - SECURITY DEPOSIT

A refundable Security Deposit is required before delivery.

The Security Deposit is $100 for a standard reservation or $150 total when Projector + Screen is included. The $150 amount replaces the standard $100 Security Deposit and is not added to it.

The Security Deposit is separate from rental charges and may be used for documented amounts authorized by the Rental Agreement, including damage, loss, missing items, Excessive Soiling, failure to repack, additional pickup or recovery attempts, repair, replacement, sourcing, transportation, or loss-of-use expenses.

The Security Deposit does not limit the customer's financial responsibility.

After pickup and return verification, the unused portion of the Security Deposit will generally be processed for return within 3 to 5 business days. A bank, card issuer, payment processor, or other payment provider may require additional time for the returned amount to appear.

SECTION 7 - PRICES, BILLING, AND APPROVED CHARGES

Reservation pricing is based on the approved package, guest count, add-ons, styling services, custom items if any, delivery requirements, and other reservation details. Prices and availability may change before a reservation is confirmed.

The signed Reservation Contract controls the approved pricing for the reservation, subject to later customer-requested or mutually approved changes.

Charges may include package charges, add-ons, delivery or extended-delivery charges, applicable taxes, separately approved custom-item charges, Security Deposit, cleaning or damage charges, replacement costs, recovery expenses, or other amounts authorized under the Rental Agreement.

SECTION 8 - CANCELLATIONS, REFUNDS, DATE TRANSFERS, AND CHANGES

Cancellation deadlines are measured from the scheduled delivery date. All cancellation, date-transfer, and reservation-change requests must be submitted in writing.

Seven or More Calendar Days Before Delivery: Eligible payments may be refunded less disclosed and already-incurred nonrefundable amounts, including custom work for which production has begun, special-order purchases, legally nonrefundable payment-processing amounts, and nonrecoverable third-party expenses.

Within Seven Calendar Days Before Delivery: The Hosted Crates may retain a reasonable Cancellation Charge based on work performed, inventory commitment, preparation, route planning, labor, lost booking opportunity, and other documented costs. A standard date transfer is not available within this window.

Forty-Eight Hours or Less: A reservation canceled 48 hours or less before delivery, after route execution begins, after failed access, or after attempted delivery may be treated as fulfilled in whole or in part.

After Delivery: After the reservation has been delivered or made available at the designated location, it is considered fulfilled and is not eligible for a cancellation refund. The Security Deposit is handled separately.

One-Time Date Transfer: A confirmed reservation may receive one approved date transfer when written notice is submitted at least 14 Calendar Days before the scheduled delivery date. The new date is subject to availability and applicable seasonal, route, service-area, labor, and operational restrictions. Current pricing applies to the transferred reservation. If the original seasonal experience is no longer offered for the new date, the customer must select another then-available experience. Once the permitted date transfer has been used, additional date transfers are not available.

Other Reservation Changes: Changes other than an eligible date transfer are subject to availability and written approval. Reservation changes requested fewer than seven Calendar Days before scheduled delivery are not accepted unless The Hosted Crates confirms a specific exception in writing.

SECTION 9 - CUSTOM AND PERSONALIZED ITEMS

Custom and personalized items are not an automatic inclusion of The Complete package. Such items are governed by this section only when separately purchased, expressly listed in the signed contract, or otherwise approved in writing.

Customers are responsible for reviewing names, dates, spelling, wording, colors, and other customization details.

Once production begins, the custom or personalized item, completed custom work, and related special-order materials are nonrefundable.

SECTION 10 - DELIVERY, PICKUP, AND SERVICE AREA

The Hosted Crates provides local delivery and pickup within its published service area, generally within approximately 50 miles of Williamsburg, Virginia 23185. Outside-radius service requires review and approval and may require an additional fee.

Rental items are not shipped.

Unless another schedule is confirmed, delivery is generally scheduled the day before the event. The Essential and The Signature reservations are generally picked up the day after the event. The Complete reservations are generally picked up approximately 48 hours after the event date.

Additional requirements are contained in the Delivery, Pickup and Service Area Policy and Rental Agreement.

SECTION 11 - CUSTOMER TRANSPORTATION

Customers may transport rental items to another location without prior approval unless The Hosted Crates states otherwise for a specific item or safety reason, but they must notify The Hosted Crates before moving the items and provide the alternate-use address.

The customer remains responsible for loading, transportation, unloading, storage, use, repacking, and return to the scheduled pickup location.

Customers may not mail, ship, courier, freight, or otherwise send rental inventory through a third-party delivery service.

SECTION 12 - CUSTOMER RESPONSIBILITIES

Customers must follow all setup, safety, operating, and manufacturer instructions; use items only for their intended purpose; protect rental inventory from weather, theft, pets, unsafe use, and damage; supervise children and guests; discontinue use of an unsafe or malfunctioning item; refrain from altering or repairing rental inventory; complete required repacking; make the complete rental inventory available for pickup; and promptly report loss, damage, malfunction, or relocation.

SECTION 13 - INSPECTION AFTER DELIVERY

Customers must inspect rental items promptly after delivery. Missing, incorrect, incomplete, damaged, or nonworking items must be reported within two hours after delivery or before the event begins, whichever occurs first. Photos, video, item counts, or other documentation may be requested.

SECTION 14 - DAMAGE, LOSS, CLEANING, AND NONRETURN

Customers are responsible for rental inventory that is lost, stolen, destroyed, damaged, altered, excessively soiled, improperly transported, improperly packed, or unavailable for pickup.

Charges may include reasonable cleaning, sanitation, repair, replacement, missing-component, additional labor, recovery, pickup, transportation, sourcing, and loss-of-use expenses permitted under the Rental Agreement. Normal Wear and Tear from proper and reasonable use is not considered damage.

SECTION 15 - SAFETY AND USE OF RENTAL EQUIPMENT

Rental items may involve electricity, heat, cords, glass, food service, fire features, furniture, outdoor use, or other potential hazards. Customers are responsible for following all safety and manufacturer instructions and determining whether rental items are suitable for the event location and intended use.

Children must be appropriately supervised. Customers must stop using any item that appears damaged, unstable, recalled, wet, overheated, defective, or unsafe.

SECTION 16 - MANUFACTURER INFORMATION AND RECALLS

Some rental equipment and consumable products are manufactured by third parties. Manufacturer instructions, warnings, specifications, ingredients, and recall information may change.

Customers are responsible for reviewing applicable labels, instructions, warnings, and current recall information before use.

If The Hosted Crates becomes aware of a material recall or safety issue before delivery, we may remove, replace, substitute, credit, refund, or cancel the affected item or portion of the reservation.

SECTION 17 - FOOD, INGREDIENTS, AND ALLERGENS

The Hosted Crates does not prepare food and does not accommodate or verify food allergies, dietary restrictions, ingredient sensitivities, or other individual dietary requirements.

Customers are responsible for reviewing ingredient lists, allergen statements, cross-contact warnings, preparation instructions, storage requirements, expiration information, manufacturer warnings, and recall information.

The Hosted Crates does not guarantee that any consumable product is allergen-free or appropriate for a particular dietary, religious, personal, or medical need.

SECTION 18 - CUSTOMER-PROVIDED RESOURCES

Unless expressly included in the contract, customers are responsible for providing required food or beverages, electricity, internet or Wi-Fi, streaming accounts, compatible personal devices, venue permissions, and other customer-supplied resources.

The Hosted Crates is not responsible for service failure caused by customer-supplied resources or unrelated third-party services.

SECTION 19 - EVENT LOCATION AND THIRD-PARTY REQUIREMENTS

Customers are responsible for obtaining required venue, property-owner, homeowners' association, municipal, park, or other permissions and for confirming that the event location has adequate space, access, utilities, surfaces, ventilation, and weather protection.

SECTION 20 - INTELLECTUAL PROPERTY

The Hosted Crates' names, logos, trademarks, photographs, graphics, videos, guides, checklists, styling concepts, templates, package descriptions, collection names, experience names, Complete Style Profile materials, tailored setup plans, and The Hosted Method™ are owned by or licensed to The Hosted Crates.

Materials provided with a rental may be used for the customer's personal event. Without written permission, customers may not reproduce, distribute, sell, commercially exploit, or represent these materials as their own.

SECTION 21 - THIRD-PARTY TOOLS AND SERVICES

Our Services may use third-party payment, scheduling, booking, electronic-signature, hosting, communication, analytics, or other providers. These services may have separate terms and privacy practices.

SECTION 22 - RELATIONSHIP WITH SHOPIFY

The online store is powered by Shopify. Reservations, rentals, payments, and agreements made through our store are between the customer and The Hosted Crates. Shopify does not prepare, deliver, pick up, operate, or maintain The Hosted Crates' rental inventory.

SECTION 23 - PRIVACY

Personal information is handled according to the Privacy Policy available on our website. Information may also be processed by Shopify and other providers assisting with payments, booking, signatures, communications, analytics, security, and related operations.

SECTION 24 - REVIEWS, PHOTOGRAPHS, AND FEEDBACK

Customers may voluntarily provide reviews, comments, photographs, videos, or feedback and represent that they have the right to share submitted content.

The Hosted Crates may use voluntarily submitted written feedback for business and marketing purposes. Identifiable private-event photographs will not intentionally be used for advertising without permission or another reasonable indication that the photographs were provided for promotional use.

SECTION 25 - ERRORS, INACCURACIES, AND AVAILABILITY

The website may contain typographical, pricing, inventory, availability, or descriptive errors. We may correct errors and update information.

If a confirmed reservation is materially affected, The Hosted Crates will contact the customer and provide an appropriate option consistent with the signed agreement and applicable law.

SECTION 26 - PROHIBITED USES

Customers may not use the website, Services, or rental items for unlawful, fraudulent, unsafe, abusive, infringing, or unauthorized purposes.

Customers may not submit false information, bypass reservation or payment controls, misuse rental inventory, sublease rental items, commercially rent rental items to another party, interfere with website security, or commercially reproduce The Hosted Crates' materials without authorization.

SECTION 27 - ELECTRONIC COMMUNICATIONS AND SIGNATURES

Reservation-related communications may be delivered electronically through email, text message, online invoices, reservation-platform communications, and electronic-signature tools.

Where electronic acceptance or signature is required, the customer will be presented with an agreement or affirmative acceptance step. Payment by itself is not treated as the customer's separate consent to conduct a transaction electronically when separate consent is required.

SECTION 28 - TERMINATION AND REFUSAL OF SERVICE

The Hosted Crates may decline a Reservation Request, suspend preparation, terminate access, or cancel an unfulfilled reservation when permitted by the Rental Agreement, these Terms, published policies, or applicable law. Reasons may include nonpayment, fraud, unsafe conditions, abusive conduct, material misrepresentation, policy violations, or inability to safely fulfill the reservation.

SECTION 29 - DISCLAIMER OF WARRANTIES

Rental items are previously used rental inventory and may display normal wear.

To the fullest extent permitted by law, and except for express obligations contained in a signed Rental Agreement, the website, Services, guidance materials, products, and rental inventory are provided "as is" and "as available."

Nothing in these Terms excludes a warranty or consumer right that cannot legally be excluded.

SECTION 30 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, The Hosted Crates and its owners, employees, contractors, agents, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential losses.

Nothing in these Terms limits liability that cannot legally be limited, including liability arising from gross negligence or willful misconduct where applicable law prohibits such limitation.

SECTION 31 - INDEMNIFICATION

To the extent permitted by law, customers agree to be responsible for third-party claims, losses, damages, or reasonable expenses arising from their material breach of these Terms or Rental Agreement, unlawful or unauthorized use, unsafe conditions under their control, conduct of guests or vendors, improper transportation or misuse of rental items, or failure to follow applicable safety or allergy information.

This section does not require the customer to indemnify The Hosted Crates for The Hosted Crates' own gross negligence or willful misconduct.

SECTION 32 - EVENTS OUTSIDE OUR CONTROL

The Hosted Crates will not be considered in breach for delay or failure caused by circumstances beyond our reasonable control, including severe weather, natural disaster, fire, flooding, road closures, government orders, public emergencies, utility failure, vehicle emergency, supplier failure, sudden inventory damage, or manufacturer recall.

Available remedies will be determined under the Rental Agreement and Return, Cancellation and Refund Policy.

SECTION 33 - GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and transactions with The Hosted Crates are governed by the laws of the Commonwealth of Virginia.

Before filing legal action, the parties agree to make a reasonable good-faith effort to resolve the matter through written communication.

Any claim must be brought within the period permitted by applicable law or within another legally enforceable period expressly stated in the signed Rental Agreement.

SECTION 34 - ORDER OF PRECEDENCE

The following documents are incorporated by reference where applicable: the signed Rental Agreement and Reservation Contract; approved reservation pricing and invoices; the Return, Cancellation and Refund Policy; the Delivery, Pickup and Service Area Policy; the Safety, Use & Product Handling Policy; the Privacy Policy; and these Terms of Service.

For rental-specific matters, the signed Rental Agreement controls. For a matter specifically addressed by another published policy, that specific policy controls over more general language in these Terms.

SECTION 35 - SEVERABILITY

If a provision is found unlawful or unenforceable, it will be enforced to the fullest extent permitted or severed to the minimum extent necessary. The remaining provisions remain effective.

SECTION 36 - WAIVER AND ENTIRE AGREEMENT

Failure to enforce a provision does not waive the right to enforce it later.

The applicable signed Rental Agreement, Reservation Contract, approved pricing, invoices, and incorporated policies constitute the agreement governing the applicable rental transaction.

SECTION 37 - ASSIGNMENT

Customers may not assign or transfer their rights or responsibilities under a reservation without written approval.

The Hosted Crates may assign business rights and obligations in connection with a lawful sale, restructuring, transfer, or continuation of the business.

SECTION 38 - HEADINGS

Headings are provided for convenience and do not change the meaning of these Terms.

SECTION 39 - CHANGES TO THESE TERMS

The Hosted Crates may update these Terms by posting a revised version.

A later policy update will not ordinarily alter a previously signed rental contract unless required by law, required for safety, permitted by the signed agreement, or accepted by the customer.

SECTION 40 - CONTACT INFORMATION

Questions about these Terms may be sent to

The Hosted Crates

Business location/service base: Williamsburg, Virginia

Mailing address: 405 E Laburnum Ave, Richmond, VA 23222, United States

Email: contact@thehostedcrates.com